Privacy Policy

Last Updated: March 15, 2025
At Burstgleam, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you work with our user acceptance testing coordination services.

Information We Collect

When you engage with our services, we collect information that helps us deliver effective user acceptance testing coordination. This includes details you provide directly and information we gather during our work together.

Information You Provide Directly

  • Contact information including name, email address, and phone number
  • Company details and project specifications
  • Technical requirements and system access credentials when necessary
  • Feedback and communications during project collaboration
  • Payment and billing information for service transactions

Information We Collect During Service Delivery

  • Test results, bug reports, and performance metrics
  • User interaction data from testing sessions
  • System logs and technical documentation
  • Project timelines and milestone tracking information

How We Use Your Information

Your information serves specific purposes related to delivering quality testing coordination services. We don't use your data for unrelated marketing or sell it to third parties.
  1. Coordinate and execute user acceptance testing projects according to your specifications
  2. Communicate project updates, findings, and recommendations
  3. Generate detailed reports and documentation for your testing cycles
  4. Process payments and maintain accurate billing records
  5. Improve our testing methodologies based on project outcomes
  6. Comply with legal and regulatory requirements in Taiwan
Taiwan Compliance Note:
Our data practices align with Taiwan's Personal Data Protection Act. We maintain local data processing standards and respect your rights under Taiwan privacy regulations.

Information Sharing and Disclosure

We share your information only when necessary for service delivery or legal compliance. Your project data remains confidential between our teams and your organization.

When We Share Information

  • With testing team members who need access to coordinate your project
  • To third-party tools or platforms you've approved for testing purposes
  • When required by legal authorities or court orders
  • With professional service providers like accountants or legal advisors under confidentiality agreements
Important:
We never sell your personal information or use it for advertising purposes. Client confidentiality is fundamental to our testing coordination services.

Data Security Measures

Protecting your information is essential to maintaining trust in our testing coordination services. We implement multiple layers of security to safeguard your data.

Technical Safeguards

  • Encrypted data transmission using industry-standard SSL/TLS protocols
  • Secure cloud storage with access controls and regular backups
  • Multi-factor authentication for team access to client systems
  • Regular security audits and vulnerability assessments
  • Isolated testing environments to prevent data crossover between projects

Administrative Controls

  • Limited access policies - team members only access data relevant to their role
  • Regular privacy training for all staff members
  • Confidentiality agreements with all employees and contractors
  • Incident response procedures for potential security breaches

Your Privacy Rights

You have specific rights regarding your personal information. We've designed straightforward processes to help you exercise these rights without unnecessary complexity.
  1. Access: Request copies of the personal information we hold about you
  2. Correction: Ask us to update or correct inaccurate information
  3. Deletion: Request removal of your personal data, subject to legal and contractual obligations
  4. Portability: Receive your data in a commonly used format for transfer to other services
  5. Restriction: Limit how we process your information in certain circumstances
  6. Objection: Object to processing based on legitimate interests
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond within 30 days and work with you to address your request appropriately.

Data Retention and Deletion

We keep your information only as long as necessary for service delivery and legal compliance. Different types of data have different retention periods based on practical and legal requirements.

Retention Periods

  • Project data and test results: 3 years after project completion for reference purposes
  • Contact and communication records: 5 years for business relationship continuity
  • Financial and billing information: 7 years as required by Taiwan business regulations
  • Marketing communications: Until you unsubscribe or request removal
After retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request earlier deletion, though some information may need to remain for legal compliance.

International Data Transfers

Our primary data processing occurs within Taiwan. When we use international services or tools for project coordination, we ensure appropriate safeguards protect your information during transfer.
  • Cloud services with data centers in Taiwan or regions with adequate protection standards
  • Contractual protections for any necessary international data processing
  • Regular review of third-party service providers' privacy practices
  • Client notification when projects require data processing outside Taiwan

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and understand how visitors interact with our content. These help us optimize our services and communication.

Types of Cookies We Use

  • Essential cookies for website functionality and security
  • Analytics cookies to understand website usage patterns
  • Performance cookies to optimize loading speeds and user experience
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but won't impact our ability to deliver testing coordination services.

Changes to This Policy

We update this privacy policy when our practices change or legal requirements evolve. Significant changes will be communicated directly to active clients, while minor updates will be posted here with revised dates.
We recommend reviewing this policy periodically, especially before starting new projects. This ensures you understand how we handle your information throughout our working relationship.

Questions About Privacy?

We're here to address any privacy concerns or questions about how we handle your information.
Email: contact@burstgleam.com
Phone: +886223882133
Address: No. 167, Shandong St, Sanmin District, Kaohsiung City, Taiwan 807